We're made in New Delhi, India
Ordering & Minimum Quantities | Design, Artwork & Samples | Pricing & Payment | About Evenpack | Trust & Custom Specs | Stand Up Pouches | Courier Bags & Mailers | Corrugated Boxes | Production & Shipping Timelines | Returns, Damage & Cancellations | Working With Us | Retail, Bulk Orders & Promotions | Paper Bags & Other Packaging | Sustainability & Materials | Custom Development & Printing Methods | Account, Website & Support
Ordering & Minimum Quantities
What's the minimum order quantity?
It depends on the product and printing method. Many of our stock products can be ordered from as low as 100 units through our low-MOQ digital printing route, with lower per-unit pricing available at 1,000 units and again at 10,000–20,000 units. Product pages show the exact quantity tiers and pricing for that item.
Can I order plain, unprinted packaging?
Yes — all our stock products are available unprinted as well as printed with your logo or design.
How do I place a custom order?
Use our custom order form or get in touch with our team directly with your product dimensions, target quantity, and any reference designs, and we’ll come back with a specification and pricing.
What's the minimum order quantity for stand up pouches?
Our own Inkjet Printing process for stand up pouches starts from as low as 100 units, with Digital Printing (on our HP Indigo Digital Press) pouches starting at 1,000–2,000 units depending on your design and specifications. Higher-volume flexo or rotogravure printing typically requires larger minimums — get in touch and we'll recommend the best process for your quantity.
Can I mix sizes or designs within one order?
Most stock orders are placed per size/SKU. If you need multiple sizes or designs combined into one order, let us know on the custom order form and we'll confirm feasibility and combined pricing.
Is there a minimum order value, separate from minimum quantity?
We don't currently set a separate minimum order value — our minimums are quantity-based per product. Very small orders may carry a higher per-unit cost to account for handling.
Can I increase or add to my order after I've placed it?
Yes, as long as production hasn't started — contact us as soon as possible and we'll update the order and quote for the new quantity.
Do you offer sample packs before I commit to a bulk order?
Yes — for most stock products we can provide a finished sample before you place a bulk order, so you can check quality and fit first.
Design, Artwork & Samples
Do I need print-ready artwork?
It helps, but it’s not required. You can upload your own artwork, or our team can help develop your design for printing-on-stock and custom development orders.
Can I see a proof or sample before my order goes into full production?
Yes — for printing-on-stock and custom development orders, we share a design proof (and physical sample, where applicable) for your approval before production begins. Please review it carefully, as we’re not liable for errors present in an approved proof.
How do I upload or share my design artwork for printing?
You can upload your artwork directly through our custom order form, or email/WhatsApp your files to us. We accept AI, PDF, PNG, and high-resolution JPG files.
What file formats and resolution do you need for printing?
We prefer vector files (AI, EPS, PDF) for logos and text-heavy designs. For raster or photo elements, please supply high-resolution PNG or JPG files, ideally 300 DPI at final print size.
Can your team design my packaging for me if I don't have artwork?
Yes — our team can help develop a design for you on printing-on-stock and custom development orders. Share your requirements and any reference images or inspiration and we'll take it from there.
How many rounds of design revisions are included?
Reasonable rounds of revisions on your design proof are included as part of the order process. For extensive redesigns beyond the original brief, we'll flag if it affects timeline or cost before proceeding.
Do you charge for design services?
Basic layout and print setup is included for stock and printing-on-stock orders. More involved custom design work may carry a design fee, which we'll always confirm upfront before starting.
Can I see how my design will look before paying in full?
Yes — we share a digital proof for your approval before production begins, covered by our standard 50/50 payment terms rather than requiring full payment upfront.
Pricing & Payment
Are prices inclusive of GST?
Prices shown are exclusive of applicable GST and shipping unless stated otherwise. GST invoices are available on request for domestic orders.
What are your payment terms for custom orders?
Our standard terms are 50% advance payment before production begins, with the remaining 50% payable before dispatch, unless otherwise agreed at the time of order confirmation.
How is pricing calculated?
Pricing depends on the product, size, material, print complexity, and order quantity — per-unit cost typically decreases as quantity increases. Check the product page for quantity-based pricing, or use our custom order form for a tailored quote.
Are there any hidden or setup fees?
Our low-MOQ digital printing route has no setup or plate-making fees. Rotogravure and flexo printing, used for larger bulk pouch orders, do carry a one-time cylinder or plate setup cost, which we'll always disclose upfront before you confirm.
Do you offer discounts for large or recurring orders?
Yes — pricing improves at higher volume tiers, and we're happy to discuss ongoing or recurring order arrangements. Contact us with your expected volumes for a tailored quote.
What payment methods do you accept?
We accept standard online payment methods through our website checkout, along with bank transfer for custom and bulk orders — ask our team for account details when confirming a custom order.
Is there a different payment process for first-time vs. repeat customers?
The process is the same for everyone — 50% advance before production and the balance before dispatch for custom orders — though we're happy to discuss adjusted terms for established repeat customers.
Can I get an invoice for accounting or GST purposes?
Yes — GST-compliant invoices are available on request for domestic orders.
Do prices change based on the number of print colours?
Yes, for methods like flexo and rotogravure, more colours generally means higher setup or plate cost. Our own low-MOQ digital process supports full-colour printing without extra per-colour charges.
How do I update or add my GSTIN to an order?
You can share your GSTIN with our team after placing your order, or leave your GSTIN details on the checkout page while placing your order.
About Evenpack
What does Evenpack do?
Evenpack is a custom printed packaging manufacturer based in New Delhi, India. We design, print, and produce paper bags, pouches, courier bags, boxes, envelopes, and more for e-commerce and D2C brands, both across India and for export.
What's special about Evenpack compared to other packaging suppliers?
A few things: low minimum order quantities starting at 100 units, in-house manufacturing (so we control quality and timelines directly rather than outsourcing), a wide product range under one roof, instant pricing, faster timelines, GST-compliant invoicing, direct WhatsApp support throughout your order, and our Shop with AI feature that answers your questions and recommends the right products.
What industries do you serve?
We work with D2C & e-commerce brands, restaurants and cloud kitchens, jewellery & luxury, coffee, tea, herbs & spices, bakeries & confectionery, retail, fashion & lifestyle, beauty & personal care, and pharmacies & healthcare.
How long has Evenpack been in business?
Evenpack is a newly launched packaging manufacturer — we're a fresh company bringing manufacturing-direct pricing and low MOQs to custom packaging.
Where can I see real examples of your work?
Browse our product pages for real photos of our manufactured packaging, and follow our social channels for ongoing project examples.
What makes Evenpack different for small or first-time brands specifically?
We built our low-MOQ digital printing process specifically so small and first-time brands can get professionally printed packaging without committing to the large volumes bulk methods usually require.
Do you only do packaging, or other printed products too?
Packaging is our core focus — paper bags, pouches, courier bags, boxes, envelopes, and mailers — for e-commerce and D2C brands.
Trust & Custom Specs
Do you show real product images on your website?
Yes — our product photography shows our actual manufactured products, not stock imagery, so what you see is what you get.
Do you use eco-friendly inks?
Yes — we use water-based inks across our printing.
Can I get a free consultation before placing an order?
Yes — reach out to us on WhatsApp for a free consultation on product selection, quantities, and pricing before you commit to an order.
Do you provide custom sizes and custom pricing for corrugated boxes?
Yes — corrugated boxes can be fully customized to your dimensions and structural requirements. Share your size, quantity, and any design details through our custom order form or WhatsApp and we'll come back with a quote.
Do you sign NDAs for confidential product designs?
Yes — if your project requires confidentiality, let us know and we can discuss an NDA before you share design files.
Is my design or artwork kept exclusive to my brand?
Yes — artwork and designs you share with us are used only for your order and aren't reused for other customers.
Can I request a specific paper GSM, finish, or lamination?
Yes — for custom development orders you can specify GSM, finish (matte or gloss), and lamination requirements, and we'll confirm feasibility and pricing.
Stand Up Pouches
What sizes of stand up pouches do you offer?
We offer a range of stock stand up pouch sizes suitable for food, beauty, and retail products — check the product page for the current size range, or ask us about a custom size.
What materials are stand up pouches available in?
Depending on your quantity, stand up pouches are available in kraft paper, BOPP plastic, or aluminium/foil laminate.
Do you offer pouches with a zip-lock or resealable closure?
Yes — zipper/resealable closures are available on our stand up pouches.
What's the minimum order for stand up pouches?
Our own Inkjet Printing process starts from as low as 100 units for full-colour kraft paper pouches, with BOPP plastic also available from 100 units for simpler one- or two-colour designs. Our Digital Printing (HP Indigo Digital Press) pouches start at 1,000–2,000 units depending on your design and specifications. Higher-volume rotogravure or flexo printing has its own minimums — ask us for details.
What printing methods do you use for stand up pouches?
We use Inkjet Printing for small orders, Digital Printing (on our HP Indigo Digital Press) at mid-range volumes, and rotogravure or flexo printing for large bulk runs — we'll recommend the best fit for your quantity and material.
Are your stand up pouches food-safe?
Yes — our pouch materials are suitable for food packaging. Let us know your specific product (e.g. moisture, oil, or heat sensitivity) so we can confirm the right material and barrier properties.
Can I get a matte or glossy finish on my pouches?
Yes — both matte and glossy finishes are available; let us know your preference when placing your order.
Do you offer pouches with a valve, like for coffee?
Yes — degassing valves for coffee and other products releasing gas are available; mention this requirement when you place your order.
What's the lead time for stand up pouches specifically?
Similar to our general timelines: low-MOQ digital orders are typically faster, while bulk rotogravure or flexo orders with cylinder setup take longer — we'll confirm an exact estimate for your specification.
Courier Bags & Mailers
What sizes of courier bags do you stock?
Our stock kraft paper courier bags come in 7x8, 9x11, 10x12, 11x14, 13x16, and 15x18 inch sizes.
Are your courier bags waterproof?
Yes — our kraft paper courier bags are waterproof, designed to protect shipments in transit.
Do you offer padded or bubble courier bags?
Yes — bubble padded courier bags are available for items needing extra cushioning.
Do you offer white paper courier bags, not just kraft?
Yes — white paper courier bags are available alongside our standard kraft options.
What are rigid or expandable mailers, and do you make them?
Yes — we offer rigid and expandable mailers, suited to products that need more structure or protection than a standard flat courier bag.
Can courier bags be custom printed with my logo?
Yes — all our courier bag styles can be custom printed with your logo or design, or supplied plain and unprinted.
What's the minimum order for courier bags?
Stock courier bags follow our standard low-MOQ starting points — check the courier bags product page for the exact minimum, or contact us for a custom size.
Can you make a custom-sized courier bag not in your stock range?
Yes — custom sizes are available through our custom order form; share your dimensions and target quantity and we'll confirm feasibility and pricing.
Corrugated Boxes
What ply options do you offer for corrugated boxes?
Our stock corrugated boxes are 3-ply, suited to e-commerce and smaller items. 5-ply and 7-ply options are available for heavier or larger items through our custom order form or by contacting us directly.
Can corrugated boxes be printed in multiple colours?
Yes — our stock 3-ply boxes support multicolour printing at low MOQs.
Do you offer custom-sized corrugated boxes?
Yes — custom sizes are available via our custom order form or by contacting our team directly, alongside 5-ply/7-ply and custom printing options.
What's the minimum order quantity for corrugated boxes?
Our stock 3-ply corrugated boxes have a low MOQ suited to e-commerce order volumes — check the corrugated boxes product page for the exact figure, or contact us for custom specifications.
Are your corrugated boxes suitable for heavy or fragile items?
Our stock 3-ply boxes suit typical e-commerce parcels. For heavier or more fragile items, ask us about 5-ply or 7-ply options for extra strength.
Can I get corrugated boxes with a branded interior print?
Yes — interior printing is available on our stock mailer-type corrugated boxes. For other box styles, interior printing and finishing options can be discussed for custom development orders — share your requirements through our custom order form.
Do you offer die-cut or special-shape corrugated boxes?
Custom die-cut shapes are possible for custom development orders — get in touch with your requirements and we'll confirm feasibility, minimums, and lead time.
How are corrugated boxes priced compared to pouches or bags?
Pricing depends on box size, ply, and print complexity rather than a fixed comparison to other packaging types — check the product page or request a quote for an accurate cost.
Production & Shipping Timelines
How long does production take?
Stock items and printing-on-stock orders are typically dispatched within 2–10 business days of order and artwork confirmation. Fully custom developments typically take 10–20 business days, and up to 35 business days for products requiring new dies, moulds, or extensive sampling — we’ll confirm a specific estimate for your order.
Do you deliver across India?
Yes — we deliver to 19,000+ pincodes across India, with domestic orders typically arriving within 3–8 business days of dispatch.
Do you ship internationally?
Yes — we export worldwide, including to the US, UK, UAE, Europe, and Australia. See our Exports page for more, and note that customs duties or import taxes on export orders are the buyer’s responsibility.
Where are you based and where do you deliver?
We're based in New Delhi, India. We deliver across India and export internationally, including to the US, UK, UAE, Europe, and Australia.
Do you offer express shipping?
Yes — we offer rush order processing for a surcharge. Get in touch with our team to discuss timelines for your specific order.
Do you offer free shipping?
We don't offer free shipping — shipping is calculated as per actuals based on your order's weight, dimensions, and destination, and confirmed before production or dispatch. We work with multiple shipping partners and methods, and always aim to offer the best available option. Subscribe to our newsletter for 10% off your first order.
Does production time vary by product type?
Yes — stock and printing-on-stock items are generally faster since they use our low-MOQ digital process, while pouches printed via rotogravure or flexo, and fully custom developments, take longer due to setup and material sourcing.
How will I know when my order has shipped?
We'll update you directly, by WhatsApp or email depending on how you ordered, once your order is dispatched, along with tracking details where available.
Can I request a specific delivery date?
Let us know your target date when placing your order — we'll confirm whether it's achievable given the product and quantity, and flag it upfront if it isn't.
Do delays in artwork approval affect my delivery timeline?
Yes — production timelines begin once your artwork or proof is approved, so delays in reviewing and confirming your proof will push back your dispatch date.
Returns, Damage & Cancellations
Can I cancel or change my order after placing it?
Orders can be cancelled or modified before production begins. Once production has started, the order cannot be cancelled, and any advance payment covering artwork, plate-making, or other pre-production work already carried out is non-refundable.
What if my order arrives damaged, defective, or wrongly printed?
Inspect your order as soon as it arrives and contact us within 48 hours of delivery at evenpack.co@gmail.com with your order number and photos. We’ll offer a replacement, reprint, or refund depending on the issue — full details are in our Refund and Return Policy.
Can I return a custom or plain stock order I simply don't want anymore?
No — because most of our products are made to order, we’re only able to offer a replacement, reprint, or refund where an item is wrongly printed, defective, or damaged in transit.
Who covers the cost of a return for damaged or wrong items?
If an item arrives damaged, defective, or wrongly printed due to an error on our part, we cover the cost of the replacement, reprint, or refund — see our Refund and Return Policy for full details.
What if I approved a proof but there was a mistake in it?
Please review your proof carefully before approving it — we're not liable for errors that were present in an approved proof, since production proceeds based on your sign-off.
How long does a refund take once approved?
Once a refund is approved, it's processed to your original payment method — exact timing can vary by bank or payment provider, so reach out if it hasn't reflected within a reasonable window.
Can I exchange an order for a different size or design instead of a refund?
For issues caused by our error, we're happy to discuss a reprint in the correct specification as an alternative to a refund — let us know your preference when you report the issue.
What information do I need to provide to report a problem with my order?
Please email evenpack.co@gmail.com within 48 hours of delivery with your order number and clear photos of the issue, so we can assess and resolve it quickly.
Working With Us
Do you work with first-time and small brands, or only established businesses?
Both — we work with everyone from first-time founders placing their first 100-unit order to established brands running recurring bulk orders.
How do I get in touch with your team?
Email us at evenpack.co@gmail.com, WhatsApp us at +91 9810884245, use the contact form on our Contact Us page, or try our Shop with AI button for instant answers.
Do you offer ongoing account management for repeat orders?
Yes — for recurring bulk orders, our team can work with you directly on reordering, so you don't have to start from scratch each time.
Can I get a dedicated point of contact?
For larger or recurring orders, reach out and we'll set up direct WhatsApp or email contact with a member of our team for a smoother process.
Do you white-label or offer private label packaging solutions?
Yes — custom printed packaging with your own branding is exactly what we specialize in, from stock products to fully custom developments.
Can I collaborate with you on new product development?
Yes — for custom development orders, our team can work with you from concept through sampling and production. Share your requirements via the custom order form to get started.
Do you offer trade or business accounts?
We don't currently have a separate formal trade account system, but repeat and bulk customers can work directly with our team for a streamlined ordering process — get in touch to discuss.
How far in advance should I place a bulk order relative to my launch date?
We'd recommend placing bulk or custom orders well ahead of your launch — factor in our production timelines plus buffer time for design approval and shipping.
Retail, Bulk Orders & Promotions
Do you have retail store locations?
No — we operate as an online and B2B ordering business from our New Delhi facility, and don't currently have a public retail storefront.
Do you offer bulk or wholesale orders?
Yes — bulk and wholesale orders are where we specialize. We don't have a fixed discount percentage or per-unit pricing chart, but we do offer competitive pricing that improves with volume. Get in touch with your specifications and design and we'll confirm bulk pricing for your order.
Do you have active discount codes or promotions?
Subscribe to our newsletter for 10% off your first order. We also run periodic promotions — follow our updates or ask us on WhatsApp for current offers.
What counts as a bulk order with Evenpack?
Bulk generally refers to orders at our higher quantity tiers — around 1,000 units and above, with further pricing improvements typically available at 10,000-20,000 units depending on the product.
Is there a maximum order quantity you can fulfil?
Usually there isn't a fixed maximum — capacity depends on the product type and is assessed case by case. Share your target volume with us and our team will do our best to find a solution.
Do you offer referral discounts?
We don't currently have a formal referral program, but keep an eye on our WhatsApp and social updates for periodic promotions.
How do I redeem a discount code at checkout?
Enter your code in the discount or promo code field at checkout before completing payment, and the discount will be applied to your order total.
Do promotions apply to custom development orders too, or only stock products?
Newsletter and site promotions generally apply to stock/website orders; for custom development quotes, mention any active promotion to our team and we'll confirm whether it applies.
Paper Bags & Other Packaging
What types of paper bags do you offer?
We offer custom printed paper bags suited to retail, gifting, and takeaway use — check our product pages for current stock styles and sizes.
Can paper bags be made with handles?
Yes — we offer multiple types of handles, including twisted rope, flat handle, ribbon, tipping rope, and D-cut.
Do you offer paper bags in different paper weights (GSM)?
Yes — different GSM options are available depending on the bag style and intended use; heavier GSM suits sturdier retail bags, lighter GSM suits smaller gift or takeaway bags.
What's the minimum order quantity for paper bags?
Paper bags follow our standard low-MOQ starting points via our digital printing process — check the paper bags product page for the exact figure or contact us for a custom size.
Do you make envelopes as well as bags?
Yes — printed envelopes are part of our product range alongside paper bags, pouches, and boxes.
Can I get paper bags with a food-safe lining, e.g. for bakery items?
Yes — let us know your product (for example, oily or bakery items) and we can confirm the right lining or material for food-safe use.
Are your paper bags recyclable?
Yes — our paper-based products are recyclable.
Can I mix paper bags and other packaging, like pouches or boxes, in one order?
Generally each product is ordered as its own SKU or line item, but you're welcome to place a combined order across multiple products at once — use our custom order form or contact us directly.
Sustainability & Materials
Do you use eco-friendly materials?
We mainly use kraft paper, which is eco-friendly. We also offer other sustainable material solutions, and print using water-based inks, which are sustainable as well.
Are your inks safe and non-toxic?
Yes — we use water-based inks across our printing, a safer, lower-impact choice compared to solvent-based alternatives.
Do you offer fully plastic-free packaging options?
Yes, we do. Most of our stock options are sustainable options, but for a completely plastic-free product, get in touch with our team and we'll recommend the right materials.
Is your corrugated packaging recyclable?
Yes — corrugated cardboard is a widely recyclable material.
Do you offer compostable or biodegradable packaging?
Get in touch with your specific requirement — we can discuss material options and confirm what's feasible for compostable or biodegradable specifications.
Can I request FSC-certified or sustainably sourced paper?
Let us know if certified paper is a requirement for your order and we'll confirm sourcing options and any impact on pricing or lead time.
How does Evenpack minimize waste in production?
Our low-MOQ digital printing process avoids the plate and cylinder setup waste associated with traditional bulk printing methods, making it a lower-waste option for smaller order volumes.
Custom Development & Printing Methods
What's the difference between printing-on-stock and full custom development?
Printing-on-stock means adding your design to one of our existing stock product shapes and sizes. Full custom development means creating a new size, structure, or specification from scratch, which may involve new dies, moulds, or additional sampling.
What printing methods does Evenpack use?
We use multiple printing methods including Inkjet printing, Screen printing, Offset, Flexo, and Rotogravure. The printing method we use depends on the type of product and your specific requirements.
What's the difference between Inkjet, Digital, Flexo, and Rotogravure printing for stand up pouches?
For stand up pouches: Inkjet Printing (our own low-MOQ digital process) has no plate or cylinder setup cost and suits smaller quantities. Digital Printing, done on our HP Indigo Digital Press, suits mid-range volumes with excellent print quality and minimal setup. Flexo and Rotogravure require a one-time plate or cylinder cost but bring the per-unit price down significantly at large volumes.
How long does a fully custom development take from design to delivery?
Fully custom developments typically take 10–20 business days, and up to 35 business days for products requiring new dies, moulds, or extensive sampling — we'll confirm a specific estimate once your specification is finalized.
Do custom developments require a higher minimum order quantity?
Yes — custom developments typically require a higher minimum order quantity than our stock products, since they often involve new dies, moulds, or additional sampling. The exact minimum varies by product type and is assessed case by case — share your requirements and we'll confirm the minimum for your specific structure and printing method.
Can you replicate an existing product I already have, e.g. from another supplier?
Share a sample or detailed specification and we'll assess feasibility, confirm the closest match from our materials and methods, and quote accordingly.
Do you provide technical drawings or dielines for custom packaging?
Yes — for custom development orders we can provide dielines or technical specifications once your structure is finalized, to help with artwork setup.
Are dies, moulds, plates, or cylinder setup costs a one-time charge?
Yes — for any custom product requiring dies, moulds, plates, or cylinders (such as for rotogravure printing), this is a one-time cost per design or specification. It's separate from the per-unit product price, and we'll always share it upfront as part of your quote.
Account, Website & Support
Do I need an account to place an order?
You can check out as a guest on most stock orders, though creating an account lets you track order history and reorder more easily.
How do I track my order?
Once dispatched, we'll share tracking information with you directly — check your email or WhatsApp for the update, depending on how you placed your order.
I didn't receive an order confirmation — what should I do?
Check your spam or junk folder first; if you still don't see it, contact us at evenpack.co@gmail.com with your order details and we'll confirm the status.
Can I change my shipping address after placing an order?
Contact us as soon as possible — if the order hasn't shipped yet, we can usually update the address.
Is my payment information secure on your website?
Yes — checkout is processed securely through Shopify's payment infrastructure; we don't store your card details directly.
How do I get updates on new products or offers?
Subscribe to our newsletter for 10% off your first order, or follow our social channels for updates on new products and promotions.
Who do I contact for a question not covered in this FAQ?
Email evenpack.co@gmail.com, WhatsApp us at +91 9810884245, use the contact form on our Contact Us page, or try our Shop with AI button — we're happy to help with anything not covered here.
How We Work
Getting custom packaging from Evenpack is a simple, four-step process.
1. Choose a stock product
Browse our range of ready-made packaging and pick the format, size, and material that fits your product.
2. Upload a logo or design
Add your logo or artwork directly on the product page. No print-ready file? Our team can help.
3. Get instant pricing & order
Pricing updates instantly as you adjust size and quantity — confirm your order and we get started.
