Refund policy

Last updated: September 2026

Evenpack manufactures most of its products to order. Because of this, we do not accept returns on any order — custom printed or plain/regular stock — except where the item is wrongly printed, defective, or damaged in transit. Please read this policy before placing your order.

1. All Orders — Custom and Regular

Whether your order is custom printed with your logo/artwork or a plain, unprinted stock item, it cannot be returned or refunded once dispatched, except where the item is wrongly printed, defective, or damaged in transit (see Section 3 below).

This is because our products are manufactured and packed specifically against each order. Please review your design proof or sample carefully and confirm all details (spelling, colours, sizing, and quantity) before approving production.

2. Cancellations

Orders can be cancelled or modified only before production begins.
If you cancel after the 50% advance payment has been made but before production starts, the advance payment is non-refundable to the extent it covers artwork, plate-making, or other pre-production costs already incurred; any remaining amount will be refunded.
Once production has started, the order cannot be cancelled.

3. Defective, Damaged, or Incorrect Items

We inspect every order before dispatch, but if something goes wrong in transit or in production, we will make it right.

Inspect your order on arrival and inform us within 48 hours of receiving the material. If an item is wrongly printed, defective, or damaged in transit, contact us within 48 hours of delivery at evenpack.co@gmail.com with your order number and photos of the issue (including the packaging and any damage).
Once we've reviewed your claim, we'll offer a replacement, reprint, or refund of the affected items, at our discretion, depending on the nature of the issue.
Claims raised after 48 hours of delivery will not be eligible for a replacement or refund, as printing and transit damage can be difficult to verify after that window.

4. Non-Returnable Items

Other than the wrongly printed / defective / damaged-in-transit cases in Section 3, the following are not eligible for return or refund:

Any correctly printed custom order, once dispatched.
Any plain/regular stock order, once dispatched.
Products that have been used, installed, or altered after delivery.
Any claim raised after the 48-hour reporting window in Section 3.

5. Refunds

Where a refund is approved, it will be issued to your original payment method within 10–15 business days of approval. Please note it can take additional time for your bank or payment provider to reflect the refund. If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at evenpack.co@gmail.com.

6. Export and International Orders

For orders shipped outside India, replacement or refund claims for defective/damaged items follow the same 48-hour reporting window from delivery (Section 3). Return shipping of physical goods across international borders is generally impractical due to customs and cost; in most cases, we will resolve valid claims via replacement on your next order, reprint and reshipment, or refund, as agreed on a case-by-case basis.