Shipping policy

Last updated: September 2026

This Shipping Policy explains how Evenpack processes, dispatches, and delivers your order, both within India and internationally.

1. Production and Dispatch Timelines

Most orders are manufactured or processed to order rather than shipped from ready stock, so please plan your order timeline accordingly. Processing time depends on which of the following applies to your order:

Stock items (plain, unprinted): Typically dispatched within 2–10 business days of order confirmation.
Printing on stock items (your logo/design uploaded and printed on our existing stock products): Typically 2–10 business days from order and artwork confirmation.
Fully custom developments (a new product, size, structure, or specification developed specifically for you): Typically 10–20 business days, depending on the product type, printing method, design complexity, and quantity. Some custom developments — particularly those requiring new dies, moulds, or extensive sampling — can take up to 35 business days. We will share a realistic estimate for your specific order at the time of order/proof confirmation.

Dispatch: Once production is complete and the balance payment (where applicable) is received, your order is handed over to our shipping/courier partner.

These timelines are estimates, not guarantees, and may vary during high-demand periods or due to circumstances outside our control.

2. Delivery Coverage

Domestic (India): We deliver to 19,000+ pincodes across India through our courier partners.
International (Export): We ship worldwide, including to the US, UK, UAE, Europe, and Australia, and to other destinations on request.

3. Shipping Charges

Shipping charges depend on the destination, order weight/volume, and courier service selected, and are calculated at checkout for domestic orders. For export and large bulk orders, shipping is quoted separately as part of your order confirmation.

4. Delivery Timelines

Domestic orders typically arrive within 3–8 business days of dispatch, depending on the destination pincode and courier service.
Export orders typically take longer, depending on destination, customs clearance, and the shipping method used (air or sea freight), and will be communicated at the time of order confirmation.
Delivery timelines are estimates only. We are not responsible for delays caused by courier partners, customs authorities, weather, natural events, or other circumstances beyond our reasonable control.

5. Customs, Duties, and Import Taxes (Export Orders)

For orders shipped outside India, any customs duties, import taxes, or clearance charges levied by the destination country are the responsibility of the buyer, unless otherwise agreed in writing. We recommend checking your country's import regulations before placing an export order.

6. Order Tracking

Once your order is dispatched, we will share tracking information (where available) via email or phone, so you can follow your shipment to delivery.

7. Risk of Loss and Transit Damage

Once your order is handed over to our shipping/courier partner, it is in transit under the courier's care. If your order arrives damaged, please refer to our Refund and Return Policy — damage must be reported within 48 hours of delivery, with photos, to be eligible for a replacement, reprint, or refund.

8. Address Accuracy

Please ensure your shipping address, pincode, and contact number are accurate at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at the time of order. Re-shipment due to an incorrect address supplied by the customer may incur additional shipping charges.