Privacy policy

Last updated: September 2026

Evenpack ("we", "us", "our") is the trading name of Krishh India, a custom packaging manufacturer registered in India (GSTIN: 07CGQPM6835H1ZU), with our registered office at F 34/8, Okhla Industrial Area Phase 2, New Delhi – 110020, India.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (evenpack.co), place an order, or otherwise communicate with us (the "Services"). Our website is hosted on Shopify, which also processes certain information on our behalf to help us operate the Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details: name, business name, billing and shipping address, phone number, and email address.
  • Order and transaction details: products viewed, quoted, or purchased; order history; artwork or design files you upload for custom orders; and communications about your order.
  • Payment information: payment method and transaction details (we do not store full card numbers — payments are processed securely through our payment gateway providers).
  • Communications: information you share with us via email, phone, WhatsApp, or our contact form, including customer support and quote requests.
  • Device and usage information: IP address, browser type, and how you interact with our website, collected automatically (including via cookies).

2. How We Use Your Information

We use your personal information to:

  • Process your orders, quotes, and payments, and arrange production and shipping.
  • Communicate with you about your order, including design proofs, production updates, and shipping/tracking information.
  • Respond to customer support enquiries and quote requests.
  • Send you updates about new products, offers, or content (such as our blog), where you have not opted out.
  • Improve our website, products, and customer experience.
  • Comply with applicable legal, tax, and regulatory obligations (including GST record-keeping and export documentation).
  • Detect and prevent fraud and protect the security of our Services.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers who help us operate our business, such as Shopify (our e-commerce platform), payment gateway providers, courier and logistics partners (for domestic and export shipping), and our ERP/accounting systems.
  • Government and regulatory authorities, where required for tax, customs, or legal compliance (for example, export documentation or GST filings).
  • Professional advisors (such as accountants or legal counsel), where necessary.
  • Third parties, where required by law, to enforce our Terms of Service, or to protect our rights, property, or safety, or that of our customers.

4. Cookies

Our website uses cookies and similar technologies (via Shopify) to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect how the website functions.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to maintain order and tax records as required under Indian law, resolve disputes, and enforce our agreements.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sharing sensitive information with us through unsecured channels.

7. International Transfers (Export Orders)

If you place an export order, your name, shipping address, and order details may be shared with courier partners, customs authorities, and logistics providers outside India as necessary to fulfil and deliver your order.

8. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of it (such as marketing communications). To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.

You can opt out of marketing emails at any time using the unsubscribe link in our emails; this will not affect transactional communications about your order.

9. Children's Privacy

Our Services are intended for business and adult use and are not directed at children. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. Changes take effect once posted here, with the "Last updated" date revised.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights over your personal information:

Krishh India F 34/8, Okhla Industrial Area Phase 2, New Delhi – 110020, India GSTIN: 07CGQPM6835H1ZU Email: evenpack.co@gmail.com Phone: +91 9810884245